Terms and Conditions:
With reference to the following terms and conditions Hospitality Line's trading brands include Discount London, Discount Everywhere, Discount Edinburgh and Discount Paris.
1. Confirmation of Booking
1.1. To confirm the booking, a deposit of 30% or £15.00 per person, whichever is the greater, will be due. Payment must be received as cleared funds into Hospitality Line’s account within 5 working days of the booking being made. If payment is not received your booking may be automatically released. This deposit is non-refundable and non-transferable.
1.2. If the booking is for 15 guests or under, full payment will be due.
1.3. For bookings made within 56 days of the event date, full payment must be taken at time of booking.
1.4. Payment should be made in one transaction for the full invoiced amount. Part or spilt payment will only be possible under special arrangement and subject to a 10% or £15.00 administration charge per transaction, whichever is the greater.
1.5. Payment should be via credit/debit card or bank transfer and reach Hospitality Line’s account as cleared funds within 5 working days of the booking being made/invoice date.
1.6. Final balance of payment is due no later than 50 days after deposit is paid; this is strictly a non-refundable, non-transferable transaction. Non-payment of final balance by the date due will render our contract with you void.
1.7. E-tickets, tickets and vouchers (dependent on event) will be sent by Hospitality Line 10 days before the event date. Unless instructed otherwise.
2. Cancellations and Charges
2.1. Any cancellations must be communicated in writing to Hospitality Line or its trading brands by the party organiser; we cannot accept any cancellations over the telephone.
3.1. Hospitality Line, its trading brands and its agents reserve the right to refuse admission and remove from that service any persons, whose condition in the opinion of Hospitality Line or its agent's staff interferes, or is likely to interfere with the enjoyment of the service by other participants. All persons attending the event under your booking shall:
3.1.1. Comply with all licensing, health and safety and other regulations relating to the Venue
3.1.2. Not bring any dangerous or hazardous items into the Venue and to remove such items promptly when requested to do so by an authorised person
3.1.3. Not consume food or drink at the Venue not supplied by the authorised caterers without their prior consent
3.1.4. Not act in any improper or disorderly manner, leave the Venue promptly at the appropriate time and comply with any reasonable request by the Venue’s employees.
3.2. Hospitality Line and its trading brands do not accept any responsibility in respect of the person prevented from entering the function, or asked to leave due to their conduct.
3.3. No refunds will be issued for anyone asked to leave due to no compliance with point 3.1 and 3.2
3.4. All services offered by Hospitality Line, its trading brands and its agents, including product descriptions and prices are offered strictly subject to availability. We reserve the right to make changes to the advertised elements of each party, but in doing so will undertake to offer a suitable alternative.
3.5. Hospitality Line, its trading brands and its agents reserve the right to cancel an event due to insufficient numbers or a corporate buy out. In which case an alternative date will be offered or a full refund of monies paid will be given, we shall have no further liability to you.
3.6. Hospitality Line and its trading brands do not accept any liability and shall not be liable for non-completion of any party, or for any delays as a result of:
3.6.1. Strikes, Riots or Lockouts affecting any trade
3.6.2. Adverse weather conditions
3.6.3. Loss, damage or cancellation due to Fire, Flood or any other cause beyond its control
4.1. All complaints must be made in writing to Hospitality Line by the lead booker only, we are unable to respond to other members of the party.
4.2. Hospitality Line will endeavour to respond to all complaints within 14 days of receipt, unless otherwise specified.
4.3. Any refunds as a results of a complaint will be made to the lead booker only and not to any attendees of the booking.
5.1. Attendees will be strictly over 18 years old only, unless otherwise specified.
5.2. All special requests such as dietary requirements should be made at time of booking in writing.
5.3. Hospitality Line and its trading brands will endeavour to accommodate late menu or detail changes but will not be held responsible for changes communicated less than 30 calendar days before the event date; all details should be confirmed in writing.
5.4. All amendments to original booking such as additional guest or wine orders must be paid in full at time of amendment.
5.5. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. The liability of Hospitality Line and its trading brands in respect of any breach of these Terms and Conditions, including applied Terms shall not extend any consequential loss whatsoever suffered by the client or their guests.
5.6. All prices are correct at time of going to press. All individual products are subject to price variation. Pricing is correct at time of booking. We reserve the right to change the price of a product at any time.
5.7. Additional specific venue terms and conditions may also apply.
5.8. Hospitality Line Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with “The Package Travel, Package Tour Regulations 1992” all passengers booking with Hospitality Line Limited are fully insured for the initial deposit and subsequently the balance of monies paid to us as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Hospitality Line Limited. This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC.
In the unlikely event of insolvency you must inform Towergate Chapman Stevens immediately on 01932 334140 or alternatively in writing to Towergate Chapman Stevens, Towergate House, 22 Wintersells Road, Byfleet, Surrey KT14 7LF. Please ensure you retain this booking confirmation form as evidence of cover and value. Policy Exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.
5.9 All from prices are subject to change and are in accordance with allocation and subject to availability.